Refund policy

Returns

You have 30 days after receiving your item to request a return.

Under our voluntary 30-day return policy, items must be unworn, unused and unwashed, with tags attached. Please use the original packaging where possible and provide your order number or other proof of purchase. These conditions do not limit your statutory rights.

To request a return, email info@theofficialwinnerswin.com. Please contact us before posting so we can provide instructions and identify your order.

Returns should be sent to:

Winners Win®
48 Holly Hill
Dollingstown
BT66 7UB
United Kingdom

Please send your items back within 14 days of requesting a return.

Return postage

Customers pay return postage for change-of-mind or size returns. We cover reasonable necessary return postage for faulty, damaged or incorrectly supplied items.

We recommend keeping proof of postage.

Damages and issues

If your item is faulty, damaged or incorrect, contact info@theofficialwinnerswin.com as soon as you discover the issue. Include your order number and photographs if available so we can help.

Your rights relating to faulty or incorrectly supplied goods are not limited to our 30-day return window.

Exchanges

To change a size or colour, arrange a return and place a separate order for the replacement. Replacement items are subject to availability.

UK and EU cancellation rights

For most online purchases, UK and EU customers have 14 days after receiving their goods to notify us that they wish to cancel, without giving a reason. You then have a further 14 days to return the goods.

You may inspect and try on clothing as you would in a shop. Original packaging is not a condition of these statutory rights. Where legally permitted, a deduction may apply for loss of value caused by handling beyond what is necessary to inspect the item.

Sale items have the same statutory rights as full-price items. You do not need our approval to exercise your statutory right to cancel.

Refunds

Refunds are issued to your original payment method without undue delay.

For statutory cancellations, refunds are due within 14 calendar days of notifying us. We may withhold the refund until we receive the returned goods or evidence that you have posted them, whichever happens first.

If you cancel your entire order under your statutory rights, we also refund the original standard delivery charge. Additional charges for upgraded delivery are not refundable for change-of-mind cancellations.

For other returns under our voluntary 30-day policy, we issue refunds within 14 calendar days of receiving the goods. Original delivery charges