FAQ'S
Frequently Asked Questions
How can I contact Winners Win?
You can contact our team anytime at info@theofficialwinnerswin.com. We aim to respond to all enquiries within 24-48 hours.
Do you ship worldwide?
Yes. Winners Win ships worldwide. Delivery times vary depending on your location and shipping method selected at checkout.
Can I change or cancel my order?
If you need to make changes to your order, please contact us within 12 hours of placing it. Once an order has entered production or been dispatched, we may be unable to make changes.
What payment methods do you accept?
We accept all major debit and credit cards, including Visa, Mastercard and American Express. Klarna is also available on eligible purchases.
When will my order be processed?
Orders are processed Monday to Friday and are typically dispatched within 1-3 working days. During new product launches, sales periods or holidays, processing times may be slightly longer.
How long does delivery take?
United Kingdom & Northern Ireland: 1-3 working days
Republic of Ireland: 3-7 working days
International Orders: 5-14 working days
Delivery estimates may vary during busy periods.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
What if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate the shipment with the courier.
Do I have to pay customs fees?
International customers outside the UK and Ireland may be subject to customs duties, import taxes or local fees. These charges are the responsibility of the customer.
How do I return an item?
Please contact info@theofficialwinnerswin.com within 14 days of receiving your order. Our team will provide return instructions.
What if my item arrives damaged or incorrect?
Please contact us immediately with your order number and photographs of the item. We will work quickly to resolve the issue and arrange a replacement or refund where appropriate.
When will I receive my refund?
Once your return has been received and inspected, refunds will be issued to the original payment method. Please allow 5-10 working days for the funds to appear in your account depending on your bank or payment provider.